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Trust & Safety Policy

Trust & Safety Policy

Last Updated: [Insert Date]

At Chutkee.com (“Chutkee”, “we”, “our”, “us”), trust and safety are fundamental to our platform. We are committed to providing a secure, transparent, and reliable environment for customers, service partners, and all users accessing our digital services.

This Trust & Safety Policy outlines the standards, safeguards, and responsibilities designed to protect users and maintain platform integrity.

By using Chutkee.com, you agree to comply with this policy.

1. Purpose of This Policy

The purpose of this Trust & Safety Policy is to:

  • Promote safe interactions between users and service partners

  • Prevent fraud, abuse, and misconduct

  • Ensure responsible use of the Platform

  • Protect users’ personal information and rights

  • Establish clear accountability and enforcement mechanisms

2. Platform Scope

This policy applies to:

  • All customers using Chutkee services

  • All registered service partners (salon, spa, food, club, etc.)

  • Businesses listed on the Platform

  • Employees, contractors, and authorized representatives of Chutkee

3. User Verification & Onboarding

To maintain trust on the Platform, Chutkee may:

  • Verify mobile numbers through OTP authentication

  • Collect identity and business information from service partners

  • Conduct basic compliance and background checks where required

  • Review and approve listings before or after publication

Chutkee reserves the right to reject, suspend, or remove any account or listing that fails verification or violates platform standards.

4. Safety Standards & Conduct

All users and service partners must:

  • Provide accurate and truthful information

  • Treat others with respect and professionalism

  • Deliver services as described in listings

  • Avoid abusive, discriminatory, or unlawful behavior

  • Comply with applicable laws, regulations, and platform policies

Any misconduct may lead to penalties, including account suspension or permanent removal.

5. Booking, Service & Quality Assurance

While Chutkee facilitates connections between customers and service partners:

  • Chutkee does not directly provide the listed services

  • Service quality and execution remain the responsibility of the service partner

  • Customers are encouraged to review service details before booking

Chutkee may take corrective action based on user feedback, complaints, or repeated violations.

6. Reviews, Ratings & Feedback

To maintain transparency:

  • Users may submit honest reviews and ratings

  • Fake, misleading, abusive, or manipulated reviews are strictly prohibited

  • Chutkee reserves the right to moderate, remove, or restrict reviews that violate platform guidelines

Review activity may be monitored to ensure authenticity and fairness.

7. Fraud Prevention & Abuse Monitoring

Chutkee actively monitors for:

  • Fake accounts or listings

  • Payment fraud or misuse

  • Misrepresentation of services

  • Identity theft or impersonation

  • Platform manipulation or system abuse

Any suspected fraudulent activity may result in immediate account action and legal reporting, if required.

8. Safety Reporting & Complaints

Users may report concerns related to:

  • Unsafe behavior

  • Fraud or suspicious activity

  • Service misconduct

  • Policy violations

Reports can be submitted through:

Chutkee will investigate complaints and take appropriate action in accordance with applicable laws and internal procedures.

9. Account Suspension & Termination

Chutkee reserves the right to suspend or terminate accounts without prior notice if:

  • This policy or other platform policies are violated

  • Illegal or harmful activity is detected

  • False information is provided

  • Repeated complaints or safety concerns are reported

Such actions may be temporary or permanent based on severity.

10. Limitation of Responsibility

Chutkee acts as a digital marketplace and facilitator only.
We do not guarantee:

  • Behavior or performance of third-party service providers

  • Outcomes of services booked through the Platform

Chutkee shall not be liable for disputes, losses, or damages arising between users and service partners, except as required by law.

11. Legal Compliance

This policy is governed by:

  • Information Technology Act, 2000

  • Applicable consumer protection and cyber safety laws in India

  • Platform Terms & Conditions and Privacy Policy

12. Policy Amendments

Chutkee reserves the right to update or modify this Trust & Safety Policy at any time.
Changes will be effective upon publication on the Platform.

Continued use of the Platform constitutes acceptance of the revised policy.

13. Contact Information

For Trust & Safety concerns, please contact:

Chutkee.com
📧 Email: support@chutkee.com
🌐 Website: www.chutkee.com

;
Trust & Safety Policy

Trust & Safety Policy

Last Updated: [Insert Date]

At Chutkee.com (“Chutkee”, “we”, “our”, “us”), trust and safety are fundamental to our platform. We are committed to providing a secure, transparent, and reliable environment for customers, service partners, and all users accessing our digital services.

This Trust & Safety Policy outlines the standards, safeguards, and responsibilities designed to protect users and maintain platform integrity.

By using Chutkee.com, you agree to comply with this policy.

1. Purpose of This Policy

The purpose of this Trust & Safety Policy is to:

  • Promote safe interactions between users and service partners

  • Prevent fraud, abuse, and misconduct

  • Ensure responsible use of the Platform

  • Protect users’ personal information and rights

  • Establish clear accountability and enforcement mechanisms

2. Platform Scope

This policy applies to:

  • All customers using Chutkee services

  • All registered service partners (salon, spa, food, club, etc.)

  • Businesses listed on the Platform

  • Employees, contractors, and authorized representatives of Chutkee

3. User Verification & Onboarding

To maintain trust on the Platform, Chutkee may:

  • Verify mobile numbers through OTP authentication

  • Collect identity and business information from service partners

  • Conduct basic compliance and background checks where required

  • Review and approve listings before or after publication

Chutkee reserves the right to reject, suspend, or remove any account or listing that fails verification or violates platform standards.

4. Safety Standards & Conduct

All users and service partners must:

  • Provide accurate and truthful information

  • Treat others with respect and professionalism

  • Deliver services as described in listings

  • Avoid abusive, discriminatory, or unlawful behavior

  • Comply with applicable laws, regulations, and platform policies

Any misconduct may lead to penalties, including account suspension or permanent removal.

5. Booking, Service & Quality Assurance

While Chutkee facilitates connections between customers and service partners:

  • Chutkee does not directly provide the listed services

  • Service quality and execution remain the responsibility of the service partner

  • Customers are encouraged to review service details before booking

Chutkee may take corrective action based on user feedback, complaints, or repeated violations.

6. Reviews, Ratings & Feedback

To maintain transparency:

  • Users may submit honest reviews and ratings

  • Fake, misleading, abusive, or manipulated reviews are strictly prohibited

  • Chutkee reserves the right to moderate, remove, or restrict reviews that violate platform guidelines

Review activity may be monitored to ensure authenticity and fairness.

7. Fraud Prevention & Abuse Monitoring

Chutkee actively monitors for:

  • Fake accounts or listings

  • Payment fraud or misuse

  • Misrepresentation of services

  • Identity theft or impersonation

  • Platform manipulation or system abuse

Any suspected fraudulent activity may result in immediate account action and legal reporting, if required.

8. Safety Reporting & Complaints

Users may report concerns related to:

  • Unsafe behavior

  • Fraud or suspicious activity

  • Service misconduct

  • Policy violations

Reports can be submitted through:

Chutkee will investigate complaints and take appropriate action in accordance with applicable laws and internal procedures.

9. Account Suspension & Termination

Chutkee reserves the right to suspend or terminate accounts without prior notice if:

  • This policy or other platform policies are violated

  • Illegal or harmful activity is detected

  • False information is provided

  • Repeated complaints or safety concerns are reported

Such actions may be temporary or permanent based on severity.

10. Limitation of Responsibility

Chutkee acts as a digital marketplace and facilitator only.
We do not guarantee:

  • Behavior or performance of third-party service providers

  • Outcomes of services booked through the Platform

Chutkee shall not be liable for disputes, losses, or damages arising between users and service partners, except as required by law.

11. Legal Compliance

This policy is governed by:

  • Information Technology Act, 2000

  • Applicable consumer protection and cyber safety laws in India

  • Platform Terms & Conditions and Privacy Policy

12. Policy Amendments

Chutkee reserves the right to update or modify this Trust & Safety Policy at any time.
Changes will be effective upon publication on the Platform.

Continued use of the Platform constitutes acceptance of the revised policy.

13. Contact Information

For Trust & Safety concerns, please contact:

Chutkee.com
📧 Email: support@chutkee.com
🌐 Website: www.chutkee.com