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At Chutkee.com (“Chutkee”, “we”, “our”, “us”), cyber security is a critical priority. We are committed to maintaining a secure digital environment for our users, service partners, and stakeholders. This Cyber Security Awareness Policy outlines our approach to protecting information assets and promoting responsible online behavior.

By accessing or using the Chutkee platform, you acknowledge and agree to the practices described in this policy.

1. Purpose of This Policy

The purpose of this Cyber Security Awareness Policy is to:

• Protect user data and platform infrastructure

• Prevent unauthorized access, cyber fraud, and misuse

• Educate users and service partners on safe digital practices

• Comply with applicable cyber security and data protection laws in India

2. Scope

This policy applies to:

• All users of Chutkee.com

• Registered service partners (salon, spa, food, club, etc.)

• Employees, contractors, and third-party service providers

• All systems, networks, and digital assets owned or operated by Chutkee

3. Security Measures Implemented by Chutkee

Chutkee implements reasonable and industry-standard security practices, including:

• Secure server and hosting environments

• Data encryption during transmission

• Restricted access controls and authentication mechanisms

• Continuous system monitoring and logging

• Regular security reviews and vulnerability assessments

• Secure payment processing via authorized payment gateways

Despite these measures, users acknowledge that no electronic system is completely immune to cyber threats.

4. User Responsibilities

To maintain cyber security, users and service partners must:

• Keep login credentials confidential

• Use strong and unique passwords

• Avoid sharing OTPs, PINs, or account details

• Log out from shared or public devices

• Report suspicious activity immediately

• Ensure their devices are protected with updated software and antivirus tools

Chutkee shall not be liable for losses arising due to user negligence or unauthorized credential sharing.

5. Prohibited Activities

Users are strictly prohibited from:

• Attempting unauthorized access to the Platform

• Introducing malware, viruses, or harmful code

• Phishing, impersonation, or identity theft

• Data scraping, hacking, or reverse engineering

• Misuse of user or business data

• Interfering with platform security or services

Violation of these terms may result in account suspension, termination, and legal action.

6. Phishing and Fraud Awareness

Chutkee will never:

• Ask for passwords, OTPs, or banking details via phone, SMS, or email

• Request payments outside authorized payment gateways

Users should verify all communications claiming to be from Chutkee and report fraudulent messages immediately.

7. Data Breach Response

In the event of a cyber security incident or data breach:

• Chutkee will initiate immediate investigation and containment

• Affected users may be notified as required by applicable law

• Corrective and preventive measures will be implemented

Chutkee shall comply with legal reporting obligations under applicable cyber laws.

8. Legal Compliance

This policy is governed by and compliant with:

• Information Technology Act, 2000

• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

• Applicable cyber security guidelines and regulations in India

9. Limitation of Liability

While Chutkee takes reasonable measures to safeguard data, we shall not be liable for:

• Cyber attacks beyond reasonable control

• Losses caused by third-party service providers

• User negligence or misuse

• Force majeure events affecting digital infrastructure

10. Policy Updates

Chutkee reserves the right to modify this Cyber Security Awareness Policy at any time without prior notice. Updates will be effective upon publication on the Platform.

Continued use of the Platform constitutes acceptance of the revised policy.

11. Reporting Security Issues

Users and partners are encouraged to report cyber security concerns, suspicious activities, or vulnerabilities at:

Customer Support: support@chutkee.com
Website: www.chutkee.com